I HAVE PASTE THE COPY OF MY MAIL THAT I HAVE SENT TO AMAZON TO MAKE THINGS CLEAR.
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--JUST GO THROUGH MY CASE--
(this is the mail i am sending to amazon,lets see how and when they contact me)
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With concern to the complaint registered at consumer affair India ( www.consumerhelpline.gov.in )
Complaint id:749798
Order date
15-May-2018
15-May-2018
Order #
171-3150794-4623527
171-3150794-4623527
Order total
1,54,600.00 (1 item)Shipment details
Standard Delivery
Delivered
Saturday 19 May 2018
This is a legal mail in concern to the problems I’m facing with the returning of the above product (as to the rules followed up by consumer helpline India)
1) I got this product delivered at my location on 19/05/2018 ie. Saturday
1.1) I unboxed the product (making video of unboxing) & found the battery of the product isn’t working.
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1.2) I connected the macbook with the charger for about 4hours in order to make sure that battery is working properly but after doing it I found that the moment I’m unplugging the charger, the macbook is getting turned off automatically ie. battery issue
2.0) I called the amazon customer service & booked a replacement also i was assured that i’ll get the replacement product as soon as the product get delivered to the seller.
2.1) I booked a replacement of the product.
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3.0) The product was picked up from my location with all the accessories and box in tidy and scratch less condition by the amazon transport services
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4.0) 23/05/2018 ie.Wednesday @0:18 I got a mail from Amazon.in Marketplace saying
Greetings from Amazon.in,
We're writing to inform you that your order 408-2169210-3785111 from Amazon.in has been cancelled.
If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.
ie.Amazon failed against the assurance given to me for the replacement of the order
5.0) 25/05/2018 ie.Friday @08:00 product delivered to seller as mentioned by the tracking details provided by Amazon Transport Service
6.0) 26/05/2018 ie.Today I got a mail from seller with the domain name of Amazon saying that
Now who is responsible for the problems and the harassments that I’m facing form 19/05/2018 though I’m an old consumer shopping from last three years(with registered email: djkitan@gmail.com ) from amazon.in only but I wasn’t expecting this kind of experience after placing the order.
I have got this complaint registered with consumer helpline India ie. Consumer Court
I have discussed this issue with some media authorities ie.Zee business & Cnbc awaaz and some of the active bloggers like technical guruji & greeky ranjit for all the problems i have been facing.
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--Check this Video of my UNBOXING--
WHEN I ANALYZE THE SITUATION I FOUNG THOUSAND CASES AS OF MINE. HAVE A LOOK,
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ITS BEEN 11 DAYS SINCE I HAVE GIVEN A SUM OF INR-1,54,600.00 TO AMAZON.IN , BUT TILL DAY I HAVE'NT GOT A USEFUL PRODUCT NEITHER I HAVE MY MONEY IN HANDS. ALL I HAVE IS HARASSMENT.
So if you planing to buy something next AMAZON.IN Sale then you should'nt . I would rather recommend flipkart or paytm. they also have somewhat similar price rate with better transport and there reviews are also good. Personally i have no bad days with Flipkart or Paytm. Also i doesn't have any issue with amazon till 19/05/18 . I use to trust Amazon blindly but now its just HARASSMENT.
So if you planing to buy something next AMAZON.IN Sale then you should'nt . I would rather recommend flipkart or paytm. they also have somewhat similar price rate with better transport and there reviews are also good. Personally i have no bad days with Flipkart or Paytm. Also i doesn't have any issue with amazon till 19/05/18 . I use to trust Amazon blindly but now its just HARASSMENT.
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